Frequently Asked Questions

Everything you need to know about your felt experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.

How do I care for my felt garments?

To maintain the quality of our premium fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry flat to prevent stretching.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking link and a unique number to follow your package's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Do you offer sustainable packaging?

Absolutely. All felt orders are shipped in 100% compostable mailers and recycled tissue paper to minimize our environmental footprint.